Getting Started – Quick Links

Last updated: July 7, 2026

Solidroad Help Center: manage users, build simulations, set up scorecards, assign training, run AutoQA, and use reports - step-by-step help in one place.

Getting Started

  1. Onboarding Guide for Admins

  2. How to Invite and Add New Users

  3. How to Create Groups, Teams, and Learner Roles

  4. How to Manage Users

  5. Solidroad FAQ for Admins

  6. Setting up Single Sign-On (SSO) for your workspace

Simulations & Personas

  1. How to create personas for simulations

  2. How to Create Simulations

  3. How to create and manage roles for simulations

  4. How to manage teams for simulations

  5. How to change the difficulty of a simulation

  6. How to change the language of a simulation

  7. Languages supported for simulations

  8. How to Create Software Simulations on Solidroad

Scorecards & Processes

  1. Building Scorecards 101 / Cheatsheet

  2. How to create a scorecard (Quality)

  3. How to create a scorecard (Training)

  4. How to Create and Use a Process in Solidroad

  5. How to use scorecards for simulations

Assignments & Training

  1. How to create an assignment

  2. How to edit or delete an assignment

  3. How to set advanced settings for an assignment

  4. How to complete assignments

AutoQA & Evaluations

  1. How to create evaluations in Solidroad (AutoQA)

  2. How to review an evaluation in Solidroad Quality (AutoQA)

  3. How to use Calibrations

  4. How to Use Solidroad's Manual QA

  5. Testing & Live Mode for Evaluations

Reporting & Analytics

  1. How to use Quality reporting (+ new features!)

  2. How to view training reporting

  3. How to view hiring reporting

  4. How to see a Learner overview in Reporting

  5. How to export training data to CSV

Hiring

  1. How to create assessments for hiring

  2. How to view hiring reporting

For Agents & Learners

  1. Getting Started with Solidroad: Onboarding Guide for Learners

  2. Unblocking audio/video permissions on web (general)

  3. Unblocking camera/audio permissions on Chrome

  4. Unblock your camera/microphone on mobile — Android and iOS

Integrations

  1. Solidroad + Intercom Integration Guide

  2. Solidroad + Zendesk Integration Guide

  3. Solidroad + Gong Integration Guide

If you have any further questions or need assistance, please refer to our support resources or contact the Solidroad team via the 'Get Help' tab within the platform.