How to set advanced settings for an assignment

Attempt limit

Sets how many times a learner can attempt the assignment. Leave the box empty for unlimited attempts.

Start date

Click the calendar icon and pick a date. Use a date in the future so the assignment opens on that day and learners are notified then.

Passing score

The score a learner needs to pass the assignment.

Handling time

The time allowed, in minutes, for each simulation in the assignment.

Enforce cutoff

Ends the simulation automatically when the handling time is reached. The system records where the conversation stopped and scores the simulation up to that point.

Require multiple attempts

Learners must complete at least two attempts of every simulation in the assignment, even if they pass the first one. Turn this on when repetition is the point rather than the result, such as a script you want internalised, or a call type where one good run is not proof of consistency.

Multichat

Lets learners handle several conversations at once, as they would in a live chat queue. Use it when managing parallel conversations is part of the skill you are training. The toggle stays greyed out unless every simulation in the assignment is a chat simulation, and hovering it shows "All scenarios must be chat type to enable multichat."

AI response delay

Adds a pause between the AI customer's replies so the pacing feels like a real conversation rather than instant responses. Worth turning on for chat and email simulations, where instant replies let learners move faster than they ever would on a live queue. The toggle stays greyed out until the assignment includes at least one chat or email simulation, and hovering it shows "At least one chat or email scenario is required."

Email learners

On by default. Turn it off to assign something without emailing anyone: no new-assignment email, no reminder before the due date and no overdue reminder for this assignment. Learners still see it on their dashboard. The setting also covers learners who join a linked group later, scheduled assignments when they open, and copies made with Duplicate. Turn it back on before the due date and the reminders send as normal.