Solidroad + Zendesk Integration Guide

Last updated: October 13, 2026

Connect Zendesk to Solidroad so your simulations and scorecards draw on the help centre content your team already maintains. You will need a Zendesk admin account to authorise the connection. By the end, Solidroad will have read access to the content you choose to share, and only that.

Turn on the Zendesk integration

  1. In Solidroad, go to the Integrations tab in the bottom-left corner of the main navigation. If you do not see a Zendesk toggle here, your Solidroad role does not have integration permissions.

  2. Find Zendesk and switch the toggle on. An access prompt appears.

Authorise Zendesk and choose what to share

  1. Enter your Zendesk subdomain if you are asked for it, then continue.

  2. Sign in to Zendesk with an admin account and approve the integration. If authorisation fails, check that you are signed in to the correct Zendesk admin account and that the subdomain is correct.

  3. Select the content you want to share with Solidroad. [Confirm what the reader selects here: the whole help centre, or categories, sections or brands within it.] Solidroad only reads what you share, so leave anything sensitive unselected.

  4. Confirm access. You are returned to Solidroad and the Zendesk toggle shows as active.

Using Zendesk content in your training

When you build a simulation or a scorecard, your shared Zendesk content is available as a source. A simulation can then be built around the guidance your agents are actually expected to follow, and a scorecard can measure against your own published policy instead of generic criteria.

Solidroad reads from your live Zendesk content, so an article your team revises flows through to future simulations and scoring with no further setup.

Keeping it current

If you share more content later, repeat the authorisation step and add it. If something you have shared is not showing up in Solidroad, re-open the Zendesk authorisation and check it is still selected.

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If you have any further questions, contact the Solidroad team via the Help tab in the platform.