How to invite and add new users

Last updated: October 13, 2026

Admins can invite new people to a workspace directly from Settings, and track or manage invitations that are already pending. This guide covers sending an invitation, checking its status, and what happens once someone accepts.

Step 1: Open the Users page

Go to Settings → Users.

Step 2: Send the invitation

Click Invite in the upper-right corner.
Enter the person’s email address.
Select their role. See Roles and Permissions Explained if you’re unsure which one fits.
Click Send Invitation. You’ll see a confirmation that it went through.

New users need to click Accept Invitation in the email they receive to gain access, if they instead go to solidroad.com and try to sign in directly, they’ll be blocked until they’ve accepted.

Track pending invitations

Go to Users → Invitations to see who hasn’t accepted yet. The list shows each person’s email, the role they were assigned, how long ago the invitation was sent, and its status (Pending or Accepted). Click the ellipsis icon (…) next to an invitation to revoke it.

Send an invitation link instead

Every pending invitation also has a link you can copy and pass on yourself. This is the quickest route when an invitation email has not arrived and a mail filter is the likely reason.

On the Invitations tab, use the copy button in the Invite link column on that person’s row. The link looks like https://app.solidroad.com/login/workos?invitation_token= followed by a long string of characters.

Each link belongs to one person

Whoever opens an invitation link is asked to set a password and give a first and last name, and the account is created against the email address the invitation was sent to. Nothing checks that the address belongs to the person using it.

Send each link directly to the person it was issued for. A link posted in a shared channel or forwarded to a team can be used by someone else, and because the email address is already filled in, they may not notice it is not theirs. Someone signing in to find a colleague’s email associated with their account is usually how this surfaces.

If it happens, remove the account that was created and invite both people again. How to manage users covers removal.

View active users

Once someone accepts, they move to the Users tab. From there you can see their name, email, role, group, and the date they accepted, and change their role or revoke their access at any time using the ellipsis icon.

If you have any further questions, contact the Solidroad team via the Help tab in the platform.