Solidroad

For Admins

Solidroad Admin Guide: manage users, set up simulations, assign work, and use reports—step-by-step help in one place.

Getting Started - Quick links

Learn how to add or invite members in Solidroad, send invitations, assign roles, and manage access across your organization.

How to invite/add new users

Manage users, roles, groups, and permissions in Solidroad. Admins can customize access to ensure the right people have the right roles.

How to manage users

Set up learner roles, teams, and groups in Solidroad to organize users and boost collaboration in training programs.

How to create groups, teams, and learner roles

Quick answers to common Solidroad training questions, from login and training setup to troubleshooting issues and tracking learner progress.

Solidroad FAQ for Admins

Getting Started

Create custom simulations in Solidroad to build real-world training experiences that boost skill development and learning outcomes.

How to create simulations

Roles define a user's responsibilities in a simulation, ensuring a tailored and relevant training experience.

How to create and manage roles for simulations

Teams group learners by role, ensuring the right people are assigned to the right tasks in a simulation.

How to manage teams for simulations

This guide shows how to adjust simulation difficulty to create training that fits your learners’ needs.

How to change the difficulty of a simulation

What languages do Solidroad support for simulations?

Languages supported for simulations

Simulations

Learn how to create custom scorecards in Solidroad to track performance, monitor progress, and give personalized feedback.

How to create a scorecard

Scorecards measure performance in simulations using clear criteria. Customizing them ensures each scenario assesses what matters most.

How to use scorecards for simulations

Best practices for writing clear, AI-friendly scorecards in Solidroad for accurate, consistent scoring.

Building Scorecards 101/Cheatsheet

Scorecards

Training

Learn how to create and manage personas by setting details, attributes, voice, and avatar for your simulations.

How to build personas for simulations

Personas

Learn how to create and manage assignments in Solidroad, including tasks, content, due dates, scores, and certification settings.

How to create an assignment

Learn how to update or delete assignments in your admin account with these simple steps.

How to edit or delete an assignment

Learn how to set start dates, attempt limits, scores, and more to customize your assignment with advanced settings.

How to set advanced settings for an assignment

AI-powered roleplay training for sales and support

Assignments

Learn how to access training reports in Solidroad to track progress, performance, and key metrics for better training insights.

How to view training reporting

This manual explains how to access and view detailed profiles of learners in Solidroad. You’ll also learn how to track individual progress; review completed simulations and monitor performance metrics to…

Learner profiles – training

This manual will help you understand how to analyse the data presented in the training reports, including simulations completed, average scores, and total training time

How to analyze training statistics

This manual will help you customise the date range for training reports, allowing you to view data for a specific period.

How to customize reports by date range

This guide will show you how to export training data to a CSV file for further analysis or reporting purposes.

How to export training data to CSV

Analyze training performance across your teams

Reporting

This guide shows how to auto-score live customer conversations with Solidroad's Quality tab, analyze calls from tools like Intercom, upload recordings, and track performance using filters for accurate assessments.

How to auto-score live customer conversations – Quality

Automatically evaluate sales conversations from Gong using Solidroad’s scorecard-based QA tools.

Solidroad + Gong Integration Guide

Automatically evaluate your Zendesk tickets using Solidroad's scorecard system for scalable, consistent quality assurance.

Solidroad + Zendesk Integration Guide

Automatically evaluate your Intercom chat and phone conversations using Solidroad's scorecard system.

Solidroad + Intercom Integration Guide

Quality

This guide explains how to create and manage hiring assessments in Solidroad, including setting up simulations, attempt limits, and instructions. You'll also learn to track progress, test assessments, and make…

How to create assessments for hiring

Welcome to the Solidroad guide on Viewing Hiring Reports. This manual will help you track key metrics like simulations completed, average scores, and time saved. Learn how to customise reports…

How to view hiring reporting

AI-powered roleplays for assessing candidates

Hiring

Find answers and get help from Intercom Support and Community Experts

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