Solidroad

For Admins

Solidroad Admin Guide: manage users, set up simulations, assign work, and use reports—step-by-step help in one place.

Getting Started: Quick links

Learn how to add or invite members in Solidroad, send invitations, assign roles, and manage access across your organization.

How to invite/add new users

Manage users, roles, groups, and permissions in Solidroad. Admins can customize access to ensure the right people have the right roles.

How to manage users

Set up learner roles, teams, and groups in Solidroad to organize users and boost collaboration in training programs.

How to create groups, teams, and learner roles

Quick answers to common Solidroad training questions, from login and training setup to troubleshooting issues and tracking learner progress.

Solidroad FAQ

Getting Started

On the Solidroad platform, creating simulations is key to customising training experiences. Users can design interactive, real-world scenarios that enhance skill development and optimise learning outcomes for both trainers and…

How to create simulations

This guide outlines the steps to configure assignments, including setting attempt limits, enabling unlimited attempts, and applying advanced settings like handling time and passing scores.

How to configure simulation attempts for learners

Roles define a user's specific job or involvement within a simulation. These roles help tailor the training experience and ensure that each user has the appropriate responsibilities during the simulation.

How to create and manage roles for simulations

Teams allow you to group learners based on specific roles and responsibilities in a simulation. Managing teams ensures that the right individuals are assigned to the correct tasks.

How to manage teams for simulations

This manual explains how to change and manipulate the difficulty of simulations within the Solidroad platform. Understanding difficulty settings is crucial for creating compelling training experiences tailored to your learners'…

How to change and manipulate the difficulty of a simulation

Language support

Simulations

This manual will guide you through creating a customised scorecard in Solidroad. Learn how to configure scorecards to track learner performance, monitor progress, and provide personalised feedback within the training…

How to create a scorecard

Scorecards track simulation performance, providing objective criteria to assess users' skills during role-playing scenarios. Customising scorecards ensures that each simulation measures relevant criteria.

How to use scorecards for simulations

Scorecards

Training

This manual will guide you through creating and managing assignments in Solidroad, including defining details, assigning tasks, adding content, and configuring settings like due dates, passing scores, and certification to…

How to create an assignment

This guide will walk you through the steps to modify or remove an assignment in your admin account. Whether you need to update the details or completely delete an assignment,…

How to edit or delete an assignment

This guide outlines the steps to enhance your assignments with interactive learning content. Follow these simple instructions to add simulations, save your work, and make your assignments live for an…

How to add learning content to an assignment

This guide covers how to set advanced parameters for your assignment. Follow these steps to customize start dates, attempt limits, passing scores, and more, ensuring your assignment meets your specific…

How to set advanced settings for an assignment

AI-powered roleplay training for sales and support

Assignments

This guide will show you how to create, customize, and manage personas for simulations, including defining details, selecting attributes, and adjusting features like voice and avatar.

How to create a persona for simulation

This guide helps you modify personas for simulations, ensuring they fit your training needs. You can edit any persona detail, from their traits to their avatar and voice.

How to edit a persona

If you need to remove a persona from your system, follow these steps:

How to delete a persona

Personas

This manual explains how to access and review training reports in Solidroad. You’ll learn to track learner progress, performance, and key metrics to evaluate training effectiveness and make informed decisions.

How to view training reporting

This manual explains how to access and view detailed profiles of learners in Solidroad. You’ll also learn how to track individual progress; review completed simulations and monitor performance metrics to…

Learner profiles – training

This manual will help you understand how to analyse the data presented in the training reports, including simulations completed, average scores, and total training time

How to analyze training statistics

This manual will help you customise the date range for training reports, allowing you to view data for a specific period.

How to customize reports by date range

This guide will show you how to export training data to a CSV file for further analysis or reporting purposes.

How to export training data to CSV

Analyze training performance across your teams

Reporting

This guide shows how to auto-score live customer conversations with Solidroad's Quality tab, analyze calls from tools like Intercom, upload recordings, and track performance using filters for accurate assessments.

How to auto-score live customer conversations – Quality

Automatically evaluate sales conversations from Gong using Solidroad’s scorecard-based QA tools.

Solidroad + Gong Integration Guide

Automatically evaluate your Zendesk tickets using Solidroad's scorecard system for scalable, consistent quality assurance.

Solidroad + Zendesk Integration Guide

Automatically evaluate your Intercom chat and phone conversations using Solidroad's scorecard system.

Solidroad + Intercom Integration Guide

Quality

This guide explains how to create and manage hiring assessments in Solidroad, including setting up simulations, attempt limits, and instructions. You'll also learn to track progress, test assessments, and make…

How to create assessments for hiring

Welcome to the Solidroad guide on Viewing Hiring Reports. This manual will help you track key metrics like simulations completed, average scores, and time saved. Learn how to customise reports…

How to view hiring reporting

AI-powered roleplays for assessing candidates

Hiring

Find answers and get help from Intercom Support and Community Experts

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