Solidroad

This guide shows how to auto-score live customer conversations with Solidroad's Quality tab, analyze calls from tools like Intercom, upload recordings, and track performance using filters for accurate assessments.

How to auto-score live customer conversations – Quality

Automatically evaluate sales conversations from Gong using Solidroad’s scorecard-based QA tools.

Solidroad + Gong Integration Guide

Automatically evaluate your Zendesk tickets using Solidroad's scorecard system for scalable, consistent quality assurance.

Solidroad + Zendesk Integration Guide

Automatically evaluate your Intercom chat and phone conversations using Solidroad's scorecard system.

Solidroad + Intercom Integration Guide

Quality

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.