Resetting your Password - Best Practices

Last updated: August 25, 2026

This guide covers how to choose a password for your Solidroad account that is both secure and practical to use. It applies when you're setting up your account for the first time, resetting a forgotten password, or changing an existing one.

What makes a password strong

Length matters more than complexity. A longer password is harder to crack than a short one with symbols substituted in. Four or five unrelated words is a good target - correct-otter-vaulting-tuesday is stronger and easier to remember than P@ssw0rd1!.

Unique to Solidroad. This is the single most important rule. If you reuse a password, a breach at any other service puts your Solidroad account at risk too.

Unpredictable. Avoid anything derived from information someone could look up or guess:

  • Your name, your team's name, or your employer's name

  • Dates of birth, join dates, or years

  • Keyboard patterns — qwerty, 123456, asdfgh

  • Simple character substitution — swapping a for @ or o for 0 is a well-known trick and adds very little strength

  • A variation of a previous password, like adding a number to the end

Recommended: use a password manager

A password manager generates a unique, random password for every service and remembers it for you, so you never need to reuse or memorise anything. Most will also alert you if a stored password later appears in a data breach.

If your organisation provides one, use it. If not, several reputable options are free for personal use, find one that works best for you.

If your organisation uses SSO

If your workspace is configured for single sign-on, you sign in with your existing company credentials and don't maintain a separate Solidroad password at all. Ask your IT team whether SSO is available to you, it's usually the simplest and most secure option.

Why a password might be rejected

Solidroad checks new passwords against a public database of passwords exposed in past third-party breaches. If yours has appeared in one, you'll be asked to choose another, even if it looks strong.

Your password is never sent to us or to the breach database in full. Our sign-in provider explains more here.

If you are experiencing any issues with resetting your password or accessing your account, please reach out to use directly for help!