Solidroad makes it easy to stay on top of your learning and development. This guide will show you how to check your scores, analyze feedback, and monitor your overall performance — so you can track growth and improve with every simulation.
Step 1: Log In and Open the My Performance Tab
Log in to your Solidroad account and click on the My Performance tab in the left navigation panel.
At the top of the Reporting page, you’ll see key stats:
Simulations Completed
Average Score
Total Training Time
Each metric is paired with a corresponding graph. You can use filters and tabs to view your data by date range or channel.
Step 2: Explore the Performance Graphs
Each graph gives you insight into your recent training activity. Here’s what each one shows:
Simulations Completed: Total number of simulations you've finished over time
Average Score: Your overall score across completed simulations
Total Training Time: How much time you’ve spent completing training tasks
Customizing Your View
Use the filters in the upper-right corner to tailor the data shown in the graphs:
Date Range: Choose between 7, 14, or 30 days, or select a custom range
Channel Filter: Narrow your results by communication channel (Chat, Email, Phone, or Video)
Tip: Hover over data points on each graph to see more detailed information in a pop-up box.
Step 3: Review Your Completed Simulations
Scroll down the Reporting page to view the full list of completed simulations. This section updates based on the filters you've selected and gives a detailed breakdown of each assignment you've finished.
Step 4: View Simulation Feedback
To view detailed results and coaching feedback for a simulation:
Find the simulation in the table
Click View Feedback
What You'll See
Left Side: Your total score, rating per criteria, and personalized suggestions for improvement
Right Side: Metrics like:
Handling time
First and average response time
CSAT score
Transcript of your conversation
Call or video recording (if applicable)
Your feedback is customized to the type of simulation and channel used, giving you actionable insights to improve your skills.
The left-hand side of the feedback page will give you your total scores and rating per the criteria. It also contains suggestions for improvement.
The right-hand side of the page shows the handling time, response time, CSAT, conversation transcripts, and recording (Phone/Video) based on the type of channel for the simulations you have completed successfully.
Why Tracking Matters
Regularly checking your performance helps you:
Stay focused on improvement
Identify strengths and areas for development
Monitor progress toward certifications or training goals
The more you engage with your feedback, the more confident and capable you’ll become.
Glossary of Terms
Simulations Completed
Total number of training simulations you’ve finished.
Average Score
Your overall average across all completed simulations.
Total Training Time
Cumulative time spent completing assignments.
CSAT (Customer Satisfaction Score)
A score representing how well your simulated customer interactions were received.
Handling Time
The total time you took to complete a simulation.
Response Time
How quickly you responded to the AI customer during a simulation.
Conversation Transcript
A text version of your simulation — available for chat, call, or video simulations.
Channels
The type of interaction in a simulation: Chat, Email, Phone, or Video.