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How to complete assignments

Updated over 2 weeks ago

Assignments in Solidroad are interactive, AI-powered training tasks designed to help you build real-world skills through practice. This guide walks you through how to find, start, and complete your assignments — so you can earn certificates, track your progress, and grow your confidence.

Step 1: Log In and Access Your Assignments

Log in to your Solidroad account and go to the Home tab. This is where all of your assigned simulations will appear.

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What to Know About Assignments

Each assignment is built on a simulation where an AI plays the role of a customer, based on real-world scenarios created by your admin or trainer. Assignments may vary depending on:

  • Due dates

  • Attempt limits

  • Passing score requirements

  • Certificate availability

  • Communication channel (Chat, Email, Phone, or Video)

  • Simulation-specific instructions

Once an assignment is completed or expires, it cannot be redone — but you can still view your results under the My Performance tab.


Step 2: Start Your Assignment

To begin, click on any In Progress assignment listed in your Home tab. Carefully read the instructions before you start — this helps you prepare for the scenario.

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Simulation Types by Channel

Chat Simulation

The AI customer will begin the conversation. Their messages appear on the left side. Type your response and click Send — your replies will appear on the right.
When finished, click End Simulation, then Finish to save and view your results.

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Email Simulation

The simulation begins with an AI-generated email. Click Reply, write your response, and click Send. Once complete, click End Simulation to finish and review your feedback.

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Phone Simulation

Before starting, make sure your microphone and speakers are working (a headset is recommended). Review the scenario, complete the call, and click End Simulation when done.

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Video Simulation

A webcam, microphone, and speaker or headset are required. You’ll see yourself on screen and can access mute or screen share tools if needed. Click End Simulation to complete and view your results.

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After Simulation: Understanding Your Feedback

Each simulation ends with a detailed feedback page that helps you reflect and improve:

Chat Feedback

  • Left panel: Score, rating, sample responses, improvement tips

  • Right panel: Handling time, first response time, CSAT, full chat thread

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Email Feedback

  • Similar layout to Chat

  • Includes email thread and writing feedback

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Phone Feedback

  • Left panel: Score, suggestions, improvement insights

  • Right panel: Talk ratio, longest monologue, call recording, transcript

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Video Feedback

  • Same as Phone layout

  • Displays the recorded video and screen share (if used)

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You’re Ready to Begin!

Now that you know how to access and complete assignments, you’re ready to put your skills to work. The more you practice, the stronger your performance becomes — and your progress is always just a click away in the My Performance tab.

Need help? Support is available anytime via the Get Help tab.


Glossary of Terms

Assignment
A training task powered by an AI simulation. Mimics real-world scenarios for skill-building.

Simulation
An interactive experience where AI acts as a customer using scenarios created by your admin or trainer.

Home Tab
Your main dashboard where active and assigned simulations appear.

In Progress Assignment
A simulation that’s ready for you to start or continue.

My Performance Tab
Track your scores, completion status, and overall progress here.

Channels
The communication mode used in simulations: Chat, Email, Phone, or Video.

Feedback Page
Your post-simulation results, including scores, suggestions, and performance data.

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