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Unblocking audio/video permissions on web (general)
Unblocking audio/video permissions on web (general)
Updated over 3 months ago

This is a follow-up article. It explains where to check your browsers cam/mic permissions.

Chrome and Edge details

  • In your URL address bar (top right) click on the camera icon when in a call.

  • Be sure that Always allow is selected

  • Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin

Chrome users — also try the following

  • Click the triple dot Settings icon, upper right of your Chrome window

  • Click Site Settings > Camera (and then Mic)

  • Under both Camera and Mic, make sure that app.solidroad.com is not on the BLOCK list

  • Save changes and rejoin the call

Firefox details

  • In a call, look at the address bar. Click the cam/mic icon there

  • Click the "x" to turn off blocking

  • Exit and rejoin the call. Click Allow when asked, as you rejoin


Safari details

  • When opened, select ‘safari’ at the top left of your screen

  • Select ‘preferences’ and go to ‘websites’.

  • Click ‘camera’ and/or ‘microphone’ on the left list to change and save your settings to allow access

  • Exit and rejoin the call. Click 'allow' when asked, as you rejoin


    Make sure to check your macOS System Preferences
    To do this, click on the Apple in the top left of your screen and select System Preferences. Click on the Security & Privacy section and then select ‘privacy’. Click on Camera and or Microphone n the list of options, and tick the box next to your browser to allow access.

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