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Unblock your camera/microphone on mobile — Android and iOS
Unblock your camera/microphone on mobile — Android and iOS

Learn how to grant cam/mic access to your iPhone, iPad and/or Android devices.

Updated over a week ago

Android Chrome

  1. On your Android device, open the Chrome app .

  2. To the right of the address bar, tap More (triple dots) > Settings.

  3. Tap Site Settings.

  4. Tap Microphone or Camera.

  5. Tap to turn the microphone or camera on or off.

  6. Look for solidroad.com under the Blocked list. If you see it BLOCKED, tap solidroad.com > Access your camera > Allow.

  7. Unblock BOTH camera and mic.

iOS Chrome

Typically, Chrome prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below.

Refresh the call

  • Refresh the Chrome tab

  • You should be alerted for Microphone & Camera Access

  • Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

  • Open the Settings app

  • Tap on Chrome > Camera

  • Confirm that "Ask" or "Allow" is checked

  • Go back and do the same under Chrome > Microphone

  • Retry the "Refresh the call" steps, above.

iOS Safari

Typically, Safari prompts for cam/mic access for each call. This is a privacy setting imposed by Apple. Follow the steps below.

Refresh the call

  • Refresh the Safari tab

  • You should be alerted for Microphone & Camera Access

  • Tap "Allow"

If that doesn't work, see the steps below

Check camera access is enabled on iOS

  • Open the Settings app

  • Tap on Safari > Camera

  • Confirm that "Ask" or "Allow" is checked

  • Go back and do the same under Safari > Microphone

  • Retry the "Refresh the call" steps, above.

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