Solidroad + Confluence Integration Guide

Last updated: September 15, 2026

Connect your Confluence knowledge base to Solidroad so your scorecards and simulations can draw on your team's documentation. This guide walks you through connecting Confluence and choosing what Solidroad can access.

You'll need an Atlassian/Confluence admin account to authorise the connection, and a Solidroad user role with permission to manage integrations.

What the Confluence integration does

The Confluence integration gives Solidroad read access to selected spaces and pages in your Confluence knowledge base. Solidroad uses this content to:

  • Ground QA scoring in your documented policies and processes, so accuracy checks reflect what your team should actually say

  • Build more realistic simulations and training scenarios from your own documentation

  • Keep evaluations aligned with your latest guidance as your pages are updated

Step 1: Turn on the Confluence integration

Enable Confluence from within Solidroad so it can request access to your knowledge base.

  1. Log in to Solidroad.

  2. Go to the Integrations tab in the bottom-left corner of the main navigation.

  3. Find Confluence and toggle it on.

Step 2: Authorise and select spaces

Approve Solidroad's access and choose which content it can read.

  1. When the access prompt appears, you'll be redirected to Atlassian - sign in with an admin account.

  2. Select the site and spaces you want to share with Solidroad.

  3. Click Accept to grant access. You'll return to Solidroad, where the toggle now shows as active.

Solidroad only reads the spaces you share. Grant access to the knowledge you want reflected in scoring and simulations, and leave sensitive spaces unshared.

Step 3: Confirm your content is available

Check that the right knowledge base content has synced.

  1. Return to the Integrations tab and confirm the Confluence toggle is active.

  2. When building a scorecard or simulation, confirm your Confluence content is available as a source.

Keeping content up to date

Solidroad reads from your live Confluence pages, so updates you make flow through to future evaluations and simulations. If you add new spaces later, revisit Step 2 to share them.

Troubleshooting

  • If you can't see the Confluence toggle in the Integrations tab, confirm your Solidroad user role has integration permissions.

  • If your authorisation failed, make sure you're logged into the correct Atlassian account with admin rights to the relevant site.

  • If a space isn't showing up, re-open the Atlassian authorisation and confirm that space has been shared with Solidroad.

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If you have any further questions, contact the Solidroad team via the Help tab in the platform.