Solidroad + Aircall Integration Guide

Last updated: July 17, 2026

Automatically evaluate your Aircall phone calls using Solidroad's scorecards. This guide walks you through connecting Aircall, then running quality assurance (QA) on your calls at scale.

Before you start: You'll need an Aircall admin account (with access to API credentials) to authorise the connection, and a Solidroad user role with permission to manage integrations.

What the Aircall integration does

The Aircall integration pulls your call recordings and transcripts directly into Solidroad, where they can be scored automatically against your customised scorecards.

You can build scorecards to evaluate:

  • Soft skills, such as empathy, tone, and rapport

  • Technical accuracy

  • Process adherence

  • Any other team-specific criteria

Because you can run bulk evaluations, you can score hundreds or thousands of calls in a single session — surfacing performance insights, coaching opportunities, and trends across your whole team.

Step 1: Turn on the Aircall integration

Enable Aircall from within Solidroad so it can request access to your call data.

What to do:

  1. Log in to Solidroad.

  2. Go to the Integrations tab in the bottom-left corner of the main navigation.

  3. Find Aircall and toggle it on.

Step 2: Authorise the connection

Approve Solidroad's access to your Aircall data.

What to do:

  1. When the access prompt appears, sign in to Aircall and approve the integration (or paste your Aircall API ID and token if prompted).

  2. You'll return to Solidroad, where the toggle now shows as active, confirming the connection is complete.

Why it matters: Authorising with an admin account gives Solidroad access to your call recordings and transcripts. Without it, no calls will be available in your evaluations.

How to run QA on Aircall calls

Solidroad scores Aircall phone conversations using their recordings and transcripts.

Step 3: Start a new bulk evaluation

Create the evaluation that will pull in and score your calls.

What to do:

  1. Go to the Quality tab in Solidroad.

  2. Click Create Evaluation.

  3. Enter a name for your evaluation.

  4. Confirm that Aircall is selected as the source — it may be preselected by default.

Step 4: Choose a scorecard

Decide which criteria the calls will be measured against.

What to do:

  1. Select an existing scorecard, or create a new one.

Step 5: Filter your calls

Narrow down which calls are included in the evaluation.

What to do:

  1. Define your filter conditions — for example date range, number, or team.

  2. Optionally, use custom attributes (such as tags) to refine the set further.

Step 6: Select the agent and analyse

Tell Solidroad which agent to score, then run the evaluation.

What to do:

  1. On the final step, specify which agent should be scored when more than one person was on a call.

  2. Click Analyze. Processing may take a few moments depending on the volume of calls.

Reviewing evaluation results

Once the evaluation completes, you'll see a three-panel layout:

  • The left panel lists every call included in the evaluation.

  • The middle panel shows the call transcript and any recorded events.

  • The right panel shows the auto QA results: the overall score, breakdowns by scorecard section, handling time, and suggested improvements with specific examples.

Troubleshooting

  • No Aircall toggle in the Integrations tab? Confirm your Solidroad user role has integration permissions.

  • Authorisation failed? Make sure you're logged into the correct Aircall admin account and your API credentials are valid.

  • No calls appearing? Confirm that call recording and transcription are enabled in Aircall, then review your filters — widen the date range if needed.

Now that Aircall is connected, you can score calls in bulk, track performance, and turn insights into coaching.

If you have any further questions or need assistance, please refer to our support resources or contact the Solidroad team via the Get Help tab within the platform.