# Solidroad Help Center


## Getting Started

- [Onboarding Guide for Admins](https://help.solidroad.com/articles/5084649683-getting-started-onboarding-guide-for-admins)
- [How to Invite and Add New Users](https://help.solidroad.com/articles/6031712857-how-to-invite-add-new-users)
- [How to Create Groups, Teams, and Learner Roles](https://help.solidroad.com/articles/2850911820-how-to-create-groups-teams-and-learner-roles)
- [How to Manage Users](https://help.solidroad.com/articles/1675913294-how-to-manage-users)
- [Getting Started – Quick Links](https://help.solidroad.com/articles/3171260307-getting-started-quick-links)
- [Setting Up SSO & SCIM](https://help.solidroad.com/articles/1570021122-setting-up-single-sign-on-sso-for-your-workspace)
- [Roles and Permissions Explained](https://help.solidroad.com/articles/6349623357-roles-and-permissions-explained)
- [Solidroad FAQ for Admins](https://help.solidroad.com/articles/5937435304-solidroad-faq-for-admins)

## Simulations & Personas

- [How to Build Personas for Simulations](https://help.solidroad.com/articles/4105866028-how-to-build-personas-for-simulations)
- [Best practices for prompting a persona (Simulations)](https://help.solidroad.com/articles/4174341770-best-practices-for-prompting-a-persona-simulations)
- [How to Create Simulations](https://help.solidroad.com/articles/1471832996-how-to-create-simulations)
- [Languages Supported for Simulations](https://help.solidroad.com/articles/2969395493-languages-supported-for-simulations)
- [How to Create Software Simulations on Solidroad](https://help.solidroad.com/articles/9052452409-how-to-create-software-simulations-on-solidroad)

## Scorecards & Processes

- [How to Create and use a Process in Solidroad](https://help.solidroad.com/articles/2338050701-how-to-create-and-use-a-process-in-solidroad)
- [Best Practices for Creating Processes](https://help.solidroad.com/articles/5068618902-process-best-practices)
- [Process Writing 101 / Cheatsheet](https://help.solidroad.com/articles/7599591598-process-writing-101-cheatsheet)
- [How to create a scorecard (Quality)](https://help.solidroad.com/articles/5615962443-how-to-create-a-scorecard-quality)
- [How to create a scorecard (Training)](https://help.solidroad.com/articles/1321934137-how-to-create-a-scorecard)
- [Scorecard Best Practices](https://help.solidroad.com/articles/6623492782-scorecard-best-practices)
- [How to Use Scorecards for Simulations](https://help.solidroad.com/articles/1654619509-how-to-use-scorecards-for-simulations)

## Assignments & Training

- [How to create an assignment](https://help.solidroad.com/articles/4306606378-how-to-create-an-assignment)
- [How to edit or delete an assignment](https://help.solidroad.com/articles/6648720575-how-to-edit-or-delete-an-assignment)
- [How to set advanced settings for an assignment](https://help.solidroad.com/articles/4284517352-how-to-set-advanced-settings-for-an-assignment)
- [How to complete assignments](https://help.solidroad.com/articles/6015117248-how-to-complete-assignments)

## AutoQA & Evaluations

- [How to create evaluations in Solidroad (AutoQA)](https://help.solidroad.com/articles/3236883519-how-to-create-evaluations-in-solidroad-autoqa)
- [How to review an evaluation in Solidroad Quality (AutoQA)](https://help.solidroad.com/articles/9630099971-how-to-review-an-evaluation-in-solidroad-quality-autoqa)
- [How to use Calibrations](https://help.solidroad.com/articles/8836744497-how-to-use-calibrations)
- [How to Use Solidroad's Manual QA](https://help.solidroad.com/articles/3482934323-how-to-use-solidroad-s-manual-qa-2)
- [Testing & Live Mode for Evaluations](https://help.solidroad.com/articles/4382377499-testing-and-live-mode-for-evaluations)
- [Understanding handle time and first response time](https://help.solidroad.com/articles/8154408588-understanding-handle-time-and-first-response-time)

## For Agents & Learners

- [Getting Started with Solidroad: Onboarding Guide for Learners](https://help.solidroad.com/articles/5041373486-getting-started-with-solidroad-learner-guide)
- [Unblocking audio/video permissions on web (general)](https://help.solidroad.com/articles/8739424601-unblocking-audio-video-permissions-on-web-general)
- [Unblocking camera/audio permissions on Chrome](https://help.solidroad.com/articles/5373745636-unblocking-camera-audio-permissions-on-chrome)
- [Unblock your camera/microphone on mobile — Android and iOS](https://help.solidroad.com/articles/5964676207-unblock-your-camera-microphone-on-mobile-android-and-ios)

## Reporting & Analytics

- [How to use the QA reporting tool (Quality)](https://help.solidroad.com/articles/5790102213-how-to-use-the-qa-reporting-tool-quality)

## Hiring

- [How to Create Assessments for Hiring](https://help.solidroad.com/articles/2167058613-how-to-create-assessments-for-hiring)
- [How to View Hiring Reports](https://help.solidroad.com/articles/6445144830-how-to-view-hiring-reporting)
- [Completion Guide for Candidates](https://help.solidroad.com/articles/5436533470-completion-guide-for-candidates)

## Integrations

- [Integrations overview: what you can connect to Solidroad](https://help.solidroad.com/articles/2100804222-integrations-overview-what-you-can-connect-to-solidroad)
- [Solidroad + Fin Integration Guide](https://help.solidroad.com/articles/3523827386-solidroad-intercom-integration-guide)
- [Solidroad + Zendesk Integration Guide](https://help.solidroad.com/articles/2105094048-solidroad-zendesk-integration-guide)
- [Solidroad + Front Integration Guid](https://help.solidroad.com/articles/7936768247-solidroad-front-integration-guid)
- [Solidroad + Gong Integration Guide](https://help.solidroad.com/articles/2582976296-solidroad-gong-integration-guide)
- [Solidroad + Docebo Integration Guide](https://help.solidroad.com/articles/5399643632-solidroad-docebo-integration-guide)
- [Solidroad + Gladly Integration Guide](https://help.solidroad.com/articles/6161277177-solidroad-gladly-integration-guide)
- [Solidroad + Aircall Integration Guide](https://help.solidroad.com/articles/5233901598-solidroad-aircall-integration-guide)
- [Solidroad + HubSpot Integration Guide](https://help.solidroad.com/articles/7334179925-solidroad-hubspot-integration-guide)
- [Solidroad + Amazon Integration Guide](https://help.solidroad.com/articles/6020966405-solidroad-amazon-integration-guide)
- [Solidroad + Salesforce Service Cloud Integration Guide](https://help.solidroad.com/articles/8675903250-solidroad-salesforce-service-cloud-integration-guide)
- [Solidroad + Gorgias Integration Guide](https://help.solidroad.com/articles/1182545662-solidroad-gorgias-integration-guide)
- [Solidroad + Kustomer Integration Guide](https://help.solidroad.com/articles/7728568659-solidroad-kustomer-integration-guide)
- [Solidroad + Freshdesk Integration Guid](https://help.solidroad.com/articles/5513062246-how-to-connect-freshdesk-to-solidroad-integrations)
- [Solidroad + Forethought Integration Guide](https://help.solidroad.com/articles/8475577757-solidroad-forethought-integration-guide)
- [Solidroad + Salesfinity Integration Guide](https://help.solidroad.com/articles/5305055591-how-to-connect-salesfinity-to-solidroad-integrations)
- [Solidroad + Notion Integration Guide](https://help.solidroad.com/articles/5305583716-solidroad-notion-integration-guide)
- [Solidroad + Guru Integration Guide](https://help.solidroad.com/articles/9871682553-solidroad-guru-integration-guide)
- [Solidroad + Confluence Integration Guide](https://help.solidroad.com/articles/9338789641-solidroad-confluence-integration-guide)


- [Network allowlist guide](https://help.solidroad.com/articles/6176667234-network-allowlist-guide)
- [Solidroad Chrome Extension](https://help.solidroad.com/articles/1631859158-solidroad-chrome-extension)